Frequently Asked Questions

Per NHIA, infusion therapy involves the administration of medication through a needle or catheter. It is prescribed when a patient’s condition is so severe that it cannot be treated effectively by oral medications. Typically, “infusion therapy” means that a drug is administered intravenously, but the term also may refer to situations where drugs are provided through other non-oral routes, such as intramuscular injections and epidural routes (into the membranes surrounding the spinal cord). “Traditional” prescription drug therapies commonly administered via infusion include antibiotic, antifungal, antiviral, chemotherapy, hydration, pain management, and parenteral nutrition. Infusion therapy is also provided to patients for treating a wide assortment of often chronic and sometimes rare diseases for which “specialty” infusion medications are effective. While some have been available for many years, others are newer drugs and biologics. Examples include blood factors, corticosteroids, erythropoietin, infliximab, inotropic heart medications, growth hormones, immunoglobulin, natalizumab and many others.

We treat patients with complex chronic conditions such as:

Allergy & Immunology: Primary Immunodeficiency (PI), Hypogammaglobulinemia, Hereditary Angioedema (HAE), Alpha1-Antitrypsin Deficiency (AAT), Severe Asthma, Chronic Idiopathic Urticaria

Dermatology: Psoriatic Arthritis, Psoriasis, Sarcoidosis

Gastroenterology: Iron Deficiency, Pediatric and Adult Crohn’s Disease, Pediatric and Adult Ulcerative Colitis 

Neurology: Migraine, Primary Immunodeficiency(PI), Idiopathic Thrombocytopenia Purpura (ITP), Multifocal Motor Neuropathy (MMN), Chronic Inflammatory Demyelinating Polyneuropathy (CIPD), Myasthenia Gravis, Hypogammaglobulinemia, Multiple Sclerosis

Rheumatology: Rheumatoid Arthritis, Juvenile Idiopathic Arthritis (JIA), Systemic Lupus, Psoriatic Arthritis, Ankylosing Spondylitis

Orthopedic: Osteoporosis

We also treat many other conditions not listed here. Please contact us if you have specific questions regarding what treatments are right for your condition. 

Yes, we require a physician referral for every patient.

We accept most commercial insurance plans as well as Medicare and Medicaid. Please contact us so we can check your eligibility and benefits. 

BrookWell Health locations are open from 8:30am to 5:30pm, Monday through Friday.

BrookWell Health follows all of the same regulatory guidelines and safety standards as your physician’s office. We also have a level of oversight and rapid response necessary if you experience any adverse event from your treatment. Our medical directors and nurse practitioners are available to us should a problem arise with your infusion; however, our first step is to call your prescribing provider. 

Changing your ongoing infusion or injection treatment to BrookWell Health is simple. As a first step, fill out the How to Get Started form online, and a member of our team will be in touch with next steps.

We will also need a physician’s order for your medication and information about your health insurance to authorize your treatment. Once we have those two things, we can order your medications and schedule your infusion for a time that is convenient for you.

We will gladly reschedule your appointment.

The duration of your particular infusion will depend upon your prescribed treatment. Your nurse will have more information regarding the amount of time required for your therapy. 

We provide both adult and pediatric infusion treatments for children 12 years old and older. When a child comes to us, we take extra-special care to ensure a positive experience. 

Each therapy is priced differently and will vary depending upon your insurance coverage. We will also explore any potential rebates to ensure your treatment is the lowest possible price. 

Drink plenty of non-caffeinated liquids and get a good night’s sleep. We will advise you if your treatment requires fasting. Please bring your ID and insurance cards. Dress comfortably and, if possible, have someone drive you to and from your appointment.  

Please feel free to email us at or call (423) 616-9757. We will be glad to answer any specific questions you have.