Coronavirus (COVID-19) response

At BrookWell Health, we are committed to ensuring access to essential care with as minimal disruption as possible and are dedicated to the health and safety of our patients, staff and guests.  In response to COVID-19, we are using the guidance provided by the CDC to adapt our protocols and take additional precautionary measures in order to provide the safest possible environment.

We'd like you to know:

Access to the facility for family/guests/patient support will be temporarily limited to patients who require assistance.

Patients and Guests will be pre-screened for risk factors as well as a fever screening prior to entering the infusion area.

Patients will be shown to their suite as quickly as possible and non-accompanying guests will be asked to wait outside of the office.

The CDC has indicated that the virus may be spread before an infected individual shows symptoms.  Therefore, all guests will be asked to wear a face mask while in the infusion area.

Hand sanitizer will be available for all patients and guest. 

Patient suites are thoroughly cleaned and disinfected before and after every patients.

Please let us know:

If you, or any member of your household, have been experiencing any of the following:

  • Fever
  • Cough
  • Shortness of breath
  • Flu-like symptoms
  • Have been exposed to someone who has tested positive for COVID-19.

Your care is extremely important, but please understand that for the safety of everyone we may need to reschedule your appointment. If so, we will make every effort to reschedule you as soon as it is safe to do so.

If you do have symptoms of COVID-19, we recommend you contact your health care providerto see if further screening is necessary before your appointment with us.Many offices will screen your symptoms over the phone and determine if you require testing. In most cases, outpatient management with self-isolation at home is the best way to manage COVID-19 symptoms.

The CDC recommends the following actions to help prevent the spread of respiratory diseases:

  • Wash your hands often with soap and water for at least 2 minutes
  • Use an alcohol-based hand sanitizer with at least 60% alcohol.
  • Avoid touching your face, especially the eyes, nose and mouth.
  • Cover your cough or sneeze with a tissue or your bent elbow.
  • Avoid close contact with people who are sick.
  • Stay home when you are sick.
  • Clean and disinfect frequently touched objects and surfaces using a regular household cleaning spray or wipe.